Data We Gather and Why We Need It
When you open an account with us, we collect the information you provide — your name, email address, date of birth, and the payment methods you choose to link, such as Touch 'n Go eWallet, Boost, or GrabPay. We also record transaction references when you fund
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your account via DuitNow or FPX, so we can match your deposit to your account wallet accurately. Device identifiers, browser session tokens and IP addresses are logged automatically to protect account security and detect unusual access patterns — for example, a login from a new device
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in George Town will trigger a verification step before access is granted. We do not store your full e-wallet PIN or banking credentials; those stay inside your payment provider's own system. Usage data — which sections you visit, how long sessions last, and which games you
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open — helps us keep the experience relevant. We retain personal data only as long as your account is active or as required by applicable law. You have the right to ask us what we hold about you, correct anything inaccurate, or request deletion where no
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legal obligation prevents it. All requests are handled through our live chat or support email.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.